Shipping policy

At Moimoni, we are committed to delivering your jewelry safely and efficiently, wherever you are in the world.

Processing Time

All orders are processed within 1–3 business days.

Please note:

  • Orders are not processed on weekends or holidays

  • During high-demand periods, processing times may be slightly extended

Shipping Times

Estimated delivery times vary depending on your location:

  • United States & Canada: 7–12 business days

  • Europe: 7–12 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the world: 10–20 business days

Please note that these are estimated delivery times and may vary due to external factors.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location

  • We may offer free shipping promotions on selected orders or regions

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 2–5 days for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are:

  • Determined by your local customs authority

  • The responsibility of the customer

Moimoni is not responsible for any additional charges incurred during international shipping.

Delays

While we do our best to ensure timely delivery, Moimoni is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather or unforeseen circumstances

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Moimoni is not responsible for lost or stolen packages marked as delivered.

If you experience an issue, please contact the shipping carrier directly.

Contact

If you have any questions regarding shipping, feel free to contact us:
support@moimoni.com