Refund policy

At Moimoni, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

To initiate a return, please contact us at:
support@moimoni.com

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings (including studs, hoops, and huggies)

  • Personalized or custom-made items

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Original shipping costs are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the item

We will resolve the issue as quickly as possible.

Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order.

Contact

If you have any questions about this policy, feel free to contact us:
support@moimoni.